Patient Services Associate
- - Enrollment
- Greenville, SC, USA
- Base + Commission
- Full Time
Provide excellent customer services and ensure customer satisfaction
Respond to customer queries and address service complaints in a timely manner.
Interpreting and explaining information such as eligibility requirements, application details, and program pricing.
Protecting the security of patient information
Complying with HIPAA and Medicare Fraud, Waste and Abuse rules and regulations at all times
Participate in ongoing coaching and feedback to support the development of new skills, recognition of achievement, and suggestions for performance improvement
Identify areas of customer improvement
Maintaining knowledge of Medicare Part A and Part B insurance
Meeting Key Performance Indicators (KPIs) required for the role, including save rates, quality, and attendance
Other duties as assigned
High level of critical thinking
Inate ability to multitask
MUST have exceptional retention skills
Computer proficiency with the ability to learn new applications
Ability to accurately document call content and chart transcription with strong attention to detail
Ability to clearly articulate thoughts and ideas
Call Center experience a PLUS.
Bilingual(English and Spanish) is a PLUS.
MUST have excellent written and verbal skills.
Ability to work remotely.
Competitive hourly wages plus commission.
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