• - Customer Experience
  • Greenville, SC, USA
  • Salary
  • Full Time

ChartSpan is the largest chronic care management (CCM) service provider in the U.S. We provide a comprehensive set of care services for Medicare beneficiaries across the country.

By providing access to care services specifically designed for chronically ill patients, our team of seasoned clinical experts are able to help patients live fuller and healthier lives while also reducing their medical costs. 

 The Director of Client Analytics and Quality Compliance will leverage ChartSpan teams, data and technology resources to support ChartSpan's MIPS and related quality reporting services. The ideal candidate will possess deep knowledge of Value-Based programs and an understanding of how to assist physician practices in optimizing performance through analysis, hands-on coaching and monthly interactions to optimize client compliance. The Director must possess the ability to successfully manage multiple complex projects simultaneously, work to deadline, influence key decision makers, communicate with all levels of client and partner organizations. It is essential that this individual network across ChartSpan business units, activate colleagues, diagnose and resolve issues, design effective client service plans, optimize existing infrastructure to create scale, support key client facing activities and ensure that team KPI's are met


Key Duties:

 Review and mastery of content contained in client EHR and / or Registry Quality

reporting systems

 Navigation of EHR's in order to obtain and digest client quality compliance

 Ability to assess client documentation and compliance related to quality measures

 Diagnosis of failures or gaps in physician performance reporting

 Analysis of client and third-party reports

 Remote and in-person consultation with client quality performance leaders

 Inflect client quality performance through closure of gaps in care

 Coordination and collaboration with ChartSpan Clinical Services teams to infuse quality

management activities into patients' monthly care plans

 Provide transparency and visibility into individual and client cohort performance against


 Creation and management of scalable processes


Job Requirements:

 Bachelor degree

 Minimum of 5 years; experience working directly with physician practices in a related

capacity: as a quality project manager, compliance manager, EHR implementation -

technical support resource or performance improvement consultant

 Mastery of EHR landscape and familiarity with MACRA, MIPS, and Meaningful Use


 Knowledge of or ability to quickly master CMS Rulings that impact ChartSpan programs

 Problem solving skills.

 Proficient experience in Microsoft Office and standard health care data file formats

 Effective written and verbal communication

 Ability to travel up to 60% / Active Driver's License


Preferred Experience:

 LPN or RN – or - Physician Practice or Quality Manager – or – EHR Client Services


This position has been closed and is no longer available.


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