• - Clinical
  • SC, USA
  • Full Time

The Clinical Operations Manager will lead our team of Clinicians. Your team will help make a difference in the lives of patients with chronic illnesses by navigating them through the confusing world of healthcare, improving patient outcomes by focusing on care goals, and assisting patients in obtaining the resources they need to improve their health.


In this role you will take charge and make sure patient care is being coordinated at the highest level of quality. You will manage our team of Clinicians to ensure proper telephonic patient care in an office setting. You will get to use your leadership and training skills on a daily basis with your team as you help them coordinate care between patients and providers.


Duties and Responsibilities

  • Manage and provide strategic operational oversight to a team of supervisors, leads (CNA's, MA's, LPNs & Health Coaches), and patient care coordinators (CNA's, MA's & Health Coaches)

  • Work with the VP of Operations to ensure the clinical team is set up for success and able to meet key performance indicators (KPIs) 

  • Analyze clinical data and performance - present ongoing reports to the leadership team on results and trends

  • Work with Clinical Supervisors to deliver meaningful coaching sessions, and regular performance reviews for all clinical personnel 

  • Work with the VP of Operations to design, implement, and monitor clinical protocols

  • Work with the Operational Training department to assimilate new hires, and deploy continuing education to existing staff

  • Work with the Quality department to identify areas for improvement and implement changes in order to meet or exceed quality standards

  • Work with the VP of Operations and Technology team in the research and implementation of current and future product releases

  • Collaborate with other departments and vendors to assist in the delivery of services to ChartSpan patients

  • Attend meetings as required of the position

  • Other duties as assigned 


Job Requirements

  • Licensed practical nurse (LPN) or Licensed Clinical Social Worker (LCSW)

  • Preferred 5+ years experience in a leadership role in a contact center setting 

  • Excellent management skills

  • Demonstrated conflict resolution skills

  • Great written and verbal communication skills

  • Experience working with Electronic Health Record systems

  • Passion for learning about the care coordination industry

This position has been closed and is no longer available.


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