ChartSpan
  • - Clinical
  • SC, USA
  • Full Time

Answers all incoming calls from patients & practices

Returns all voicemails within five minutes
Assists with triaging patient clinical issues and connecting patients with a nurse
Reviews and completes Urgent To Dos such as:
Set up appointments

Resolve patient transportation needs
Find additional patient resources
Resolve patient account urgents
Assists the Clinical Engagement Specialists by completing special projects for our clients
Assists the Nurse Team and Pharmacy Technicians in obtaining additional information needed to handle Nurse Urgents and medication refills for our patients
Obtain fax numbers for record requests and send record requests

How a Clinical Lead's performance is measured:
How quickly a call is answered (team is evaluated)
How quickly a voicemail is returned (team is evaluated)
Call Answer Rate (team and individual evaluated)
Idle Time
Average After Call Work Time
Quality Scores
Hours Worked and Attendance
Patient Delight Stories
Number of Lead Urgents

 

Requirements:

 

  • Bilingual In Spanish
  • The clinician must have demonstrated exceptional performance on the Clinical Floor
  • The clinician has adhered to the Attendance policy
  • The clinician has demonstrated excellence in following established clinical protocols and procedures
  • The clinician's quality scores must be demonstrative of clinical excellence
  • The clinician must be able to work the Lead schedule assigned to them
  • The clinician has demonstrated leadership and initiative to obtain additional skill sets at ChartSpan
  • The clinician must be flexible and able to switch tasks effectively
  • The clinician needs to have an eagerness to help their fellow co-workers and team to succeed
  • The clinician must have a current license as a CNA, CMA, RMA, LPN, or Health Coach



This position has been closed and is no longer available.
ChartSpan

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